Frequently Asked Questions

FAQ / My WUSM loyalty program

My WUSM loyalty program

What is the My WUSM loyalty program?

My WU is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app.

What is changing for My WUSM loyalty program?

We know you work hard for your money. We’re always by your side improving our services to help simplify and power your finances. We heard from you that our current rewards program needs to change. Although we’ve put a pause on earning new points, you can still enroll and redeem existing points.

WU Shop, cashback and VIP membership has been closed as of March 28, 2024. But our updated loyalty program designed for easier use, a better experience, and faster rewards, is coming soon, so stay tuned.

How do I enroll for the My WUSM loyalty program?

There are three ways to enroll in the My WU loyalty program:

  1. Create a Western Union profile on westernunion.com or our mobile app and select the My WU checkbox. This will generate a My WU number that will be used on all digital transfers. You can create your profile without sending a money transfer. Register now to create your profile.
  2. Already have a profile? Log in and select the My WU tab on the top right side of the page. Accept the program’s Terms and Conditions and you will be assigned a My WU number.
  3. Register in person at our agent location. You can find your My WU number printed at the top of your receipt.
What are the benefits of My WUSM loyalty program?

You get the following exclusive benefits from the My WUSM loyalty program:

  • Transfer fee discounts on qualifying money transfers.
  • Special promotions on money transfers.

Learn more about My WU program.

How do I get a My WUSM membership?

Ways to become a My WU℠ member are:

  1. When you send your first westernunion.com or mobile app money transfer, you are automatically assigned a My WU number during the registration process.
  2. You can register at an agent location as part of your transaction set-up step. Your My WU number is printed at the top of your receipt.
  3. You can create an online profile on the My WU webpage without sending a money transfer.
How can I earn My WUSM points?

Earning reward points is currently paused in the program. If you are a My WU member, we will notify you about our new rewards program.

How can I check my accrued My WUSM points?

You can check your My WU points in any of the following ways:

On our website:

  1. Log into your Western Union profile.
  2. Go to the Menu and select My WU rewards.

On the My WU rewards portal:

  1. Log into your Western Union profile.
  2. Go to My WU rewards portal.

On our mobile app:

  1. Go to our mobile app.
  2. Go to the Menu and select My WU rewards.
How do I redeem My WU℠ points?

On our website and app:

  1. Log into your Western Union profile.
  2. Go to Menu and select My WU.
  3. Select Redeem points.
  4. Select Yes in the popup.
  5. Select Use reward.

The discount will be automatically applied to your next transfer fee.

Via the My WU portal:

  1. Log into your profile and go to My WU Rewards.
  2. Go to the Rewards section to view your reward options.
  3. Choose your reward and select Use reward.

The discount will be applied automatically to your next transfer fee.

You can use your My WU points till they expire as per My WU Terms and Conditions.

Can I still use my points and when do they expire?

Yes, if you have enough points, you can continue to redeem them for rewards like before. The points redeemed as discounts will be automatically applied to a money transfer as usual. All the outstanding points in your account will remain valid and expire as per the terms and conditions.

Can I link two My WU numbers?

Yes, you can link two or more My WU numbers into one. When you link My WU numbers, we’ll assign you a new, unified My WU number.

To link your My WU numbers, follow these steps:

  1. Log into your Western Union profile.
  2. Go to the Menu and select My WU.
  3. Select I have another My WU number.
  4. Enter your My WU number and select Verify.
  5. Review your My WU numbers and select Merge my numbers.
  6. Confirm the linking and select Merge my numbers.

It may take up to 48 hours to get your My WU numbers linked and reflect the new total My WU balance. Until then, please use any of your existing My WU numbers.

Note: You can also link your retail and digital My WU numbers.

How is customer data protected by Western Union?

Data privacy is our top priority. We are committed to protecting your personal information in accordance with Fair Information Practices and applicable data protection laws to provide the best service for you. For more on our data privacy, head to our Privacy Statement section.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care

1 Fee reductions apply only to the Western Union® transfer fee for a single We stern Union Money Transfer® or Quick Collect® transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit, or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WUSM fee reductions.

2 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on several factors. Fees and rates subject to change without notice.

3 By texting one of the identified key words to 491771789460, you authorize us to send to your mobile number, automated text messages relating to the key word’s described purpose. Consent not required for purchase and may be revoked at any time. Msg & Data Rates may apply. Send STOP to 491771789460 to cancel, Send HELP or HILFE to 491771789460 for help. Mobile carriers are not liable for delayed or undelivered messages. For Western Union’s Privacy Statement visit wu.com.

4Subject to WU Shop Terms and Conditions.

The Western Union Online Service is offered by Western Union International Bank GmbH in conjunction with Western Union International Limited. Western Union International Bank GmbH, trading as Western Union International Bank is licensed by the Financial Markets Authority (Österreichische Finanzmarktaufsicht) in Austria.