At more than 500,000 Western Union agent
locations* in 200 countries and territories around
Stop a Western Union agent location near you
Provide the agent with your transfer details, including MTCN
Show your valid ID to the agent
The agent will pay out the money and give you a copy of the receipt
With over 900 agent locations* in
UAE, you can always find a location near you.
Know where your money is at all times and get
notified when it’s collected. Simply enter your
Money Transfer Control Number (MTCN)** on
Money will be ready for pick-up in minutes***
Send in more than 200 countries and territories
145+ years of experience in moving money
How do I collect my money?
You can pick up your money at any Western Union agent location. You'll need to provide the following information.
Some restrictions may apply.
Currently, receiving money online is not available. You can pick up money at any Western Union agent location around the world.
How do I know if my money transfer has been received?
Simply locate the 'Tracking' link on the homepage of our website. Then type in the sender's name and MTCN (Money Transfer Control Number). You will then see the latest status update of your money transfer. Check your money transfer status now.
How much does it cost to receive money?
All fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to receive money in a different currency or to a device or an account which was not part of the send transaction. Western Union may make money from foreign currency exchange.
Check our FAQ
* Agent location count valid as of 30 September 2017
** Do not disclose your transaction details, including your MTCN, to anyone other than your intended receiver
*** Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply. See Send Form for details