You can find the answers to many of your questions below.
But if you still need to know more, do not hesitate to call Westernunion.com customer care number at +685 25623 (for online services only).
Western Union services are for anyone who needs to send or receive money quickly. From travelers, people supporting friends or relatives abroad, to business people who need to make faster international transfers.
They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.
Finding an agent location in Samoa is easy, go to our agent locator tool.
Once you get to our agent location, you will be asked to provide some information like: your receiver’s first name, last name, the amount you want to send and the country you are sending to. Then just give the agent the total amount, including the applicable fees.
You’ll need to present any official government-issued ID – primary or secondary. Primary IDs are:
For secondary IDs you need to present a birth certificate. Secondary IDs include:
For non-residents, the documents needed are:
Acceptable IDs are subject to the Banking laws and regulations of Samoa.
There is no sending limit at any agent location in Samoa.
Money transfers will generally be paid in cash or will be transferred directly to the receiver’s bank account if the option is available.
Restrictions may apply. Please contact a Western Union agent to get more information about restrictions.
You can check your transfer status online, all you need is the sender’s name and the Money Transfer Control Number (MTCN) printed on the sender’s receipt.
Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.
Find a nearby Western Union agent location with our agent locator tool.
You’ll need to present any official government-issued ID – primary or secondary. Primary IDs are:
For secondary IDs you need to present a birth certificate. Secondary IDs include:
For non-residents, the acceptable IDs are:
Acceptable IDs are subject to the Banking laws and regulations of Samoa.
You can go to track a transfer on WU.com. Then type in the sender’s name and the MTCN (money transfer control number). You’ll get an update on the latest status of your money transfer.
You can pick up the money at any Western Union agent location. You’ll need to provide the following information:
For more information, please visit your nearest Western Union agent location.
Money transfers will generally be paid in cash.
Other restrictions may apply. For more information, please visit your nearest Western Union agent location.
All fees are paid by the sender. The receiver does not pay an agent fee.
Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.
Below are some frequently asked questions about fraud. For more information, please visit the Fraud awareness section here.
Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:
If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances
If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a “phishing” attempt to acquire sensitive information from you. Instead, immediately please contact Westernunion.com Customer Service Center number at +685 25623 (for online services only).
Western Union will never send you e-mails to ask for your user ID, password, or credit card details.
In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer. In cases where a ‘Test Question’ was provided by the sender, the receiver may be required to give the answer when picking up the funds. The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Samoa.
The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Samoa.
You should immediately visit our agent location for assistance with a transaction that you believe was sent for fraud. You should also file a report with your local law enforcement. You should also contact your government’s Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.
Yes, before making your first online transfer, you will need to verify your profile. To do this, you will need to fill out the online registration form with the following information: full name, date and country of birth, ID details (type, number, expiry date, issuer) and an address. If the address was not displayed on the ID document, the you will be asked to provide additional documents.
When an expired ID is detected, you will be required to provide a new one.
Once you have successfully registered online, you will be asked to visit one of the below listed Currency No.1 locations in and verify your identity and phone number in person:
After presenting a valid government-issued ID at the nearest verification location, you will receive a confirmation by phone. If you need to send money before your verification is completed, please visit a Western Union agent location.
You’ll need to present any official government-issued ID – primary or secondary. Primary IDs are:
For secondary IDs you need to present a birth certificate. Secondary IDs include:
For non-residents, the acceptable IDs are:
Acceptable IDs are subject to the Banking laws and regulations of Samoa.
You can find all locations for physical verification here.
Agent locations are places where you can transfer money using Western Union. Agent locations may be in supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, and other retailers. In some countries, they may be in banks, travel agencies, post offices, airports, train, and bus stations, and currency exchange offices.
Use this link to find an agent location near you.
You’ll need to provide a valid identification document, transaction details, and pay the agent the amount you want to send, plus fees, in cash.
Western Union agent locations offer the ability to send and receive money around the world using cash.
You can send any amount you wish, as there is no sending limit in Samoa. However, for certain amounts and transfers, you may be required to provide additional information or documentation as follows:
A primary ID type – passport, Government issued national ID, driver’s license, emergency passport, voter card, Pension card, Samoa national Provident card, secondary ID type should be presented with a primary ID – Ministry Authority card, military, police and correctional facility card, student ID for sending money at a Western Union agent location.
Acceptable IDs are subject to the Commissioner of Inland Revenue of Samoa rules and regulations.
1 Local restrictions in some countries, allow exchange rates to be fixed only when collected.