Yes, before making your first online transaction, you will need to verify your profile:
First, fill out the online registration form and provide the following information: full name, date and country of birth, ID details (type, number, expiry date, issuer) and address. If the address was not displayed on the ID document, then you’ll be asked to provide additional documents.
When an expired ID is detected, you will be required to provide a new one
Once you have successfully registered online, you will be asked to visit one of the below listed Currency locations in East Timor and verify your identity and phone number in person:
After presenting a valid government-issued ID at the nearest verification location, you will receive a confirmation by phone. If you need to send money before your verification is completed, please visit a Western Union agent location
You’ll need to present any official government-issued ID, such as: passport, government issued national ID, driver’s license, residence permit with photo, work permit with photo
ID should have the following data: full name, date of birth and country of birth, issue date, number, expiry date and country of issue.
Acceptable IDs are subject to the Banking laws and regulations of East Timor.
You can find all locations for physical verification here.