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Frequently asked questions

You can find the answers to many of your questions below, but if you still need to know more, do not hesitate to call our Customer Care at +692 625 4427 for support in English (Monday to Friday, 8 am to 5 pm and Saturday, 8 am to 4 pm), or send an email to wu.support@rreinc.com.

Send money online

You can send money online at westernunion.com, once you’ve created and verified your online profile. After you choose your destination country, you'll see the types of services available to you.

To create your online profile, you’ll need to provide the details for your valid government-issued ID, such as a passport, your Marshall Islands-issued driver's license, or national identification card. You’ll also need to provide your full name, full address, date of birth, country of birth, nationality, occupation, employer name, your ID type, ID number, ID issuer and expiration date. Do ensure that the personal information you provide matches your ID document.

We will verify your identity at our agent location prior to your first transfer. With a verified profile, you will be able to send money online for up to 5,000 USD per transfer or per day.

Learn more about how to send money online.

You’ll need to verify your identity prior to your first transfer to be able to send money online. To do so, you’ll need to visit our agent location at the following address:

Robert Reimers Enterprises Inc., 1 Uliga, Majuro, Marshall Islands, 96960.

Be sure to carry the same government-issued ID that you used to create your online profile. If your profile details match your ID details, your profile will be marked as verified.

If you have any questions while registering, please call our Customer Care number at +692 625 4427 for support in English (Monday to Friday, from 8 am to 5 pm and Saturdays, from 8 am to 4 pm), or send an email to wu.support@rreinc.com.

You can send money online to more than 200 countries and territories with westernunion.com in the Marshall Islands. If you prefer to send money directly to a bank account, you can find the list of countries here.

You can pay for your money transfer via your personal internet banking account in the Marshall Islands, or by visiting your Bank of Guam or Bank of Marshall Islands branch.

For more details, please call our Customer Care number at +692 625 4427 for support in English (Monday to Friday, 8 am to 5 pm and Saturday, 8 am to 4 pm), or send an email to wu.support@rreinc.com.

Once your profile has been created and verified, you will be able to send up to 5,000 USD per transfer or per day, whichever limit you reach first.

If you wish to send more, please visit our agent location at the following address to send up to 7500 USD:

1 Uliga, Majuro, Marshall Islands, 96960.

You will receive an SMS confirmation with your tracking number (MTCN) on your registered mobile number. If your identity verification fails, your transfer will be canceled, and you will be notified as well.

An online money transfer can only be canceled if it has not been collected by the receiver in the destination country.

If you wish to cancel your money transfer, please call our Customer Care number at +692 625 4427 for support in English (Monday to Friday, 8 am to 5 pm and Saturday, 8 am to 4 pm), or send an email to wu.support@rreinc.com.

Your receipt will be available online. You can also see the details of all your past transfers in your profile section on westernunion.com.

The tracking number, or the Money Transfer Control Number (MTCN), is a unique number assigned to your transfer.

Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

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Send money in person

Anyone who needs to send or receive money quickly uses Western Union. This includes people supporting friends or relatives abroad and travelers who need to make fast, international transfers.

Western Union® agents are independent businesses that provide money transfer services to their customers on behalf of Western Union. They are our representatives in the different countries you need to send or receive money at. They may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices, and other retailers.

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You may visit our agent at the following address:
Robert Reimers Enterprises Inc., 1 Uliga, Majuro, Marshall Islands, 96960.

For more information about the agent location and its operating hours, visit our agent locator tool.

You can visit an agent location directly to complete your money transfer in person. You will be asked to provide the following:

  • Your receiver’s first name and surname.
  • The country you are sending to.
  • A valid government-issued ID such as your passport or Marshall Islands-issued driving license or national identification card.
  • The exact amount you wish to send, plus the applicable fees.

Your money will be available in minutes to your receiver after the transfer is completed.

You’ll need to provide any one of these valid photo IDs:

  • Passport
  • Marshall Islands-issued driver’s license
  • Marshall Islands-issued national identification card

Acceptable IDs are subject to the banking laws and regulations of the Marshall Islands.

You can send up to 7,500 USD at an agent location in the Marshall Islands. However, for some transfers, you may have to provide additional information or documentation.

Money transfers can be paid out in cash or can be sent directly to your receiver’s bank account. Other restrictions may apply. For more information or to know more about the restrictions, please contact our agent at +692 625 4427 (Monday to Friday, 8 am to 5 pm and Saturday, 8 am to 4 pm), or send an email to wu.support@rreinc.com.

You can track your money transfer online. All you need is the sender's or receiver’s name and the tracking number (MTCN) printed on the receipt.

Each Western Union agent location determines its own operating hours. Some have extended hours and some are open during weekends. Our agent in the Marshall Islands operates Monday to Friday from 8 am to 5 pm, and on Saturday from 8 am to 4 pm.

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Receive money

For cash pickup, you can visit our Western Union agent location at 1 Uliga, Majuro, Marshall Islands, 96960.

You will need provide the agent with the following:

  • The tracking number (MTCN).
  • A valid government-issued ID such as your passport or Marshall Islands-issued driving license or national identification card.

Acceptable IDs are subject to the banking laws and regulations of the Marshall Islands.

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You can track your money transfer online. All you need is the tracking number (MTCN) printed on the receipt. We will also update you on the latest status of your money transfer via phone.
You may also call our Customer Care at +692 625 4427 for support in English (Monday to Friday, 8 am to 5 pm and Saturday, 8 am to 4 pm), or send an email to wu.support@rreinc.com.

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Money transfers that are sent for a cash pickup are generally paid out in cash. Senders may also choose to send money directly to a receiver’s bank account.

Other restrictions may apply. Please contact our agent in the Marshall Islands for more information on the restrictions. You may call +692 625 4427 for support in English (Monday to Friday, 8 am to 5 pm and Saturday, 8 am to 4 pm), or send an email to wu.support@rreinc.com.

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All fees are paid by the sender. The receiver pays no transfer fees.

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Registration

Registration is required for most of our services. When you visit wu.com for the first time you’ll need to complete the profile registration form and follow these steps:

  1. Enter your mobile phone number.
  2. You will receive a one-time verification code on your phone.
  3. Enter the code correctly and proceed to fill in the online registration form with the following information: full name, full address, date and country of birth, nationality, occupation, employer name, your government-issued ID type, ID number, ID issuer and expiration date. If an expired ID is detected, you will be required to provide a new one.
  4. You will then be asked to accept the Terms and conditions for using our online services.
  5. Prior to your first transfer, you will be asked to visit our agent location to verify your identity in person. Be sure to carry the same government-issued ID you used to create your profile.
  6. Once done, your profile verification will be complete, and you will be able to send money online.

If you have any questions while registering, please call our Customer Care at +692 625 4427 for support in English (Monday to Friday, 8 am to 5 pm and Saturday, 8 am to 4 pm), or send an email to wu.support@rreinc.com.

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Registration is free of charge.

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Anyone who meets the following conditions can use our online services:

  • Must have a valid passport, or a Marshall Islands-issued national identification card or driver's license.
  • Must be at least 18 years old.
  • Must accept the Terms and conditions of using our service.
  • Must have a valid phone number.
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Registration with a particular phone number and a valid identification document is possible only once.

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You can change or update your Western Union profile information, including your mobile phone number, from the Profile overview tab after you log in to www.westernunion.com.

If you require to change your name, date of birth, or other profile details, go to your online profile and edit that information. After you make any changes to your profile, you’ll need to visit our agent location once again for verification at this address:

1 Uliga, Majuro, Marshall Islands, 96960.

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Your User ID is your phone number.

If you forgot your password, click on Forgot password and a new password will be sent to your registered phone number.
If you repeatedly entered incorrect details or your profile got locked, please try to log in to your profile after 30 minutes.
You may also call our Customer Care at +692 625 4427 for support in English (Monday to Friday, 8 am to 5 pm and Saturday, 8 am to 4 pm), or send an email to wu.support@rreinc.com.

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You can change your password or mobile phone number on the Profile overview page after you log in. Select Edit profile from the menu on the right to change your password.

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Consumer protection

Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.

Below are some frequently asked questions about fraud. For more information, please visit Fraud awareness.

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Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:

  • For an emergency situation you haven’t confirmed
  • For an online purchase
  • For anti‐virus protection
  • For a deposit or payment on a rental property
  • To claim lottery or prize winnings
  • To pay taxes
  • For a donation to charity
  • For a mystery shopping assignment
  • For a job opportunity
  • For a credit card or loan fee
  • To resolve an immigration matter

If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

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If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a phishing attempt to acquire sensitive information from you. Instead, immediately forward the suspicious mail to wu.support@rreinc.com.
Western Union will never send you emails to ask for your user ID, password, or credit card details.

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In some countries, senders are asked to provide a Test Question and its answer when they initiate the transfer. In cases where a Test Question was provided by the sender, the receiver may be required to give the answer when picking up the funds.
The Test Question feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security, or to delay payment. In many places, we'll pay the receiver whenever the receiver shows proper identification, even if he or she does not know the answer to the question.
Test question is not available for payout in the Marshall Islands.

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The Test Question feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we'll pay the receiver whenever the receiver shows proper identification, even if he or she does not know the answer to the question.
Test question is not available for payout in the Marshall Islands.

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You should contact our Customer Care at +692 625 4427 immediately for assistance with a transfer that you believe was sent for fraud. You should also file a report with your local law enforcement.
You should also contact your government's Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or email solicitation.

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  • Always make sure you know who you are sending money to.
  • Discontinue a call if a caller coaches you to respond to questions asked by Western Union.
  • Security is everyone's responsibility. Stay informed. Keep abreast of new fraud trends.
  • Remember, if it seems too-good-to-be-true, it probably is.
  • Get more information about how you can protect yourself from fraud.
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Western Union agent locations

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

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Our agent in the Marshall Islands is located at the following address:
Robert Reimers Enterprises Inc., 1 Uliga, Majuro, Marshall Islands, 96960.

For agent details and operating hours, use our agent locator tool.

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You'll need to provide a valid government-issued identification document and your money transfer details. Please pay the agent the amount you wish to send, plus the applicable fees, in cash.

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Western Union agent locations offer the ability to send and receive money around the world using cash.

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You can send up to 7,500 USD at our agent location in the Marshall Islands. However, for some transfers, you may have to provide additional information or documentation.

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