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Frequently asked questions

You can find the answers to many of your questions below, but if you still need to know more, do not hesitate to call our Customer Care at +692 625 4427 for support in English (Monday to Friday, 8 am to 5 pm and Saturday, 8 am to 4 pm), or send an email to wu.support@rreinc.com.

Send money in person

Anyone who needs to send or receive money quickly uses Western Union. This includes people supporting friends or relatives abroad and travelers who need to make fast, international transfers.

Western Union® agents are independent businesses that provide money transfer services to their customers on behalf of Western Union. They are our representatives in the different countries you need to send or receive money at. They may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices, and other retailers.

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You may visit our agent at the following address:
Robert Reimers Enterprises Inc., 1 Uliga, Majuro, Marshall Islands, 96960.

For more information about the agent location and its operating hours, visit our agent locator tool.

You can visit an agent location directly to complete your money transfer in person. You will be asked to provide the following:

  • Your receiver’s first name and surname.
  • The country you are sending to.
  • A valid government-issued ID such as your passport or Marshall Islands-issued driving license or national identification card.
  • The exact amount you wish to send, plus the applicable fees.

Your money will be available in minutes to your receiver after the transfer is completed.

You’ll need to provide any one of these valid photo IDs:

  • Passport
  • Marshall Islands-issued driver’s license
  • Marshall Islands-issued national identification card

Acceptable IDs are subject to the banking laws and regulations of the Marshall Islands.

You can send up to 7,500 USD at an agent location in the Marshall Islands. However, for some transfers, you may have to provide additional information or documentation.

Money transfers can be paid out in cash or can be sent directly to your receiver’s bank account. Other restrictions may apply. For more information or to know more about the restrictions, please contact our agent at +692 625 4427 (Monday to Friday, 8 am to 5 pm and Saturday, 8 am to 4 pm), or send an email to wu.support@rreinc.com.

You can track your money transfer online. All you need is the sender's or receiver’s name and the tracking number (MTCN) printed on the receipt.

Each Western Union agent location determines its own operating hours. Some have extended hours and some are open during weekends. Our agent in the Marshall Islands operates Monday to Friday from 8 am to 5 pm, and on Saturday from 8 am to 4 pm.

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Receive money

For cash pickup, you can visit our Western Union agent location at 1 Uliga, Majuro, Marshall Islands, 96960.

You will need provide the agent with the following:

  • The tracking number (MTCN).
  • A valid government-issued ID such as your passport or Marshall Islands-issued driving license or national identification card.

Acceptable IDs are subject to the banking laws and regulations of the Marshall Islands.

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You can track your money transfer online. All you need is the tracking number (MTCN) printed on the receipt. We will also update you on the latest status of your money transfer via phone.
You may also call our Customer Care at +692 625 4427 for support in English (Monday to Friday, 8 am to 5 pm and Saturday, 8 am to 4 pm), or send an email to wu.support@rreinc.com.

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Money transfers that are sent for a cash pickup are generally paid out in cash. Senders may also choose to send money directly to a receiver’s bank account.

Other restrictions may apply. Please contact our agent in the Marshall Islands for more information on the restrictions. You may call +692 625 4427 for support in English (Monday to Friday, 8 am to 5 pm and Saturday, 8 am to 4 pm), or send an email to wu.support@rreinc.com.

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All fees are paid by the sender. The receiver pays no transfer fees.

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Consumer protection

Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.

Below are some frequently asked questions about fraud. For more information, please visit Fraud awareness.

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Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:

  • For an emergency situation you haven’t confirmed
  • For an online purchase
  • For anti‐virus protection
  • For a deposit or payment on a rental property
  • To claim lottery or prize winnings
  • To pay taxes
  • For a donation to charity
  • For a mystery shopping assignment
  • For a job opportunity
  • For a credit card or loan fee
  • To resolve an immigration matter

If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

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If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a phishing attempt to acquire sensitive information from you. Instead, immediately forward the suspicious mail to wu.support@rreinc.com.
Western Union will never send you emails to ask for your user ID, password, or credit card details.

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In some countries, senders are asked to provide a Test Question and its answer when they initiate the transfer. In cases where a Test Question was provided by the sender, the receiver may be required to give the answer when picking up the funds.
The Test Question feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security, or to delay payment. In many places, we'll pay the receiver whenever the receiver shows proper identification, even if he or she does not know the answer to the question.
Test question is not available for payout in the Marshall Islands.

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The Test Question feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we'll pay the receiver whenever the receiver shows proper identification, even if he or she does not know the answer to the question.
Test question is not available for payout in the Marshall Islands.

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You should contact our Customer Care at +692 625 4427 immediately for assistance with a transfer that you believe was sent for fraud. You should also file a report with your local law enforcement.
You should also contact your government's Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or email solicitation.

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  • Always make sure you know who you are sending money to.
  • Discontinue a call if a caller coaches you to respond to questions asked by Western Union.
  • Security is everyone's responsibility. Stay informed. Keep abreast of new fraud trends.
  • Remember, if it seems too-good-to-be-true, it probably is.
  • Get more information about how you can protect yourself from fraud.
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Western Union agent locations

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

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Our agent in the Marshall Islands is located at the following address:
Robert Reimers Enterprises Inc., 1 Uliga, Majuro, Marshall Islands, 96960.

For agent details and operating hours, use our agent locator tool.

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You'll need to provide a valid government-issued identification document and your money transfer details. Please pay the agent the amount you wish to send, plus the applicable fees, in cash.

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Western Union agent locations offer the ability to send and receive money around the world using cash.

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You can send up to 7,500 USD at our agent location in the Marshall Islands. However, for some transfers, you may have to provide additional information or documentation.

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