Frequently Asked Questions
Send money online
You can send money online to a Western Union® agent location for cash pickup, directly to your receiver's bank account, or to your receiver's mobile phone (where available). After you've chosen your destination country, you'll see the types of services available.
Learn more about how to send money online.
You can send money online using Western Union Money in minutes* service.
If your money transfer is needed within minutes, you can send online using your credit or debit card. Receivers can pick up cash at any Western Union agent locations around the world, depending on the hours of operation at that location.
*Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply. See Send Form for details.
You can always pay with a Visa® or Mastercard® credit or debit card issued in Hong Kong only.
You can only make minor typographical corrections to the receiver’s name on a regular money transfer if money has not been picked up. This cannot be done on bill payment or prepaid money transfer.
After online registration and first login you can send up to 7.500 HKD per transaction, 7.500 HKD per day. Within a 3-month period you can send up to 2.800 USD (or about 21.000 HKD) to your all receivers.
Some card issuers may charge additional fees for using our services. Please contact your card issuer for more information.
Verified by Visa® and MasterCard SecureCode® help prevent unauthorized online use of cards. These services use personal passwords or identity information and are available for most cards from participating financial institutions.
Once your card is activated, your card number will be recognized whenever it is used at participating online stores. A window will automatically appear, and your card issuer will ask for your password. You need to enter your password and complete your purchase.
If you haven't activated Verified by Visa® or MasterCard SecureCode,® your card can still be used on our site.
Your online receipt will show whether your transfer was approved. If we need more information before we can complete it, you'll be asked to call us. When the transfer's complete, you'll get an email with your tracking number (MTCN).
A sender may request cancellation of a money transfer only if it has not been collected by a receiver in the destination country.
If you wish to cancel your money transfer, please call our Western Union® Customer Service Center toll free** phone number 21179088 or for direct dial +85221179088 within Hong Kong for English: 24/7; Cantonese: 8:00AM-8:00PM; Mandarin: 8:00AM-12:00AM; Bahasa: 8:00AM-9:00PM.
** Subject to applicable telephone service provider’s charges (if any).
A receipt will be sent to your email address after the transaction is completed, also you can see the details of all your transactions in the Account Activity page of your profile.