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Frequently Asked Questions

Identification process

Sending money on the go is convenient when you have the Western Union® mobile app. Download it now, set up your first money transfer and get your ID verified in 5 easy steps. You’ll only need to verify your identity once!

Register your online profile at

Start your first money transfer in our app.

Scan both sides of your personal ID/DNI/NIE/Passport. Make sure that the scanned ID data is clear and legible.

Take a photo of your credit/debit card.

Get an email confirmation from our team after we review your documents.

Now everything is verified and you’re ready to enjoy the fast and easy way of sending money with a tap and a swipe from the Western Union® app.