Online money transfers terms and conditions for Brazil

WESTERN UNION® MONEY TRANSFER SERVICE TERMS AND CONDITIONS

The transactions of Money Transfer of Western Union (“WU”) are generally available within some minutes from the withdrawal by the recipient in major of the stores of WU’s Agents (“Agent(s)”) worldwide, subject to the operating hours of the paying Agent of the transaction in the country of destination. Transfers to the bank accounts may take up to 3 business days. In such case, the agreement entered into by the recipient with his/her bank regulates the account and determines his/her rights, obligations, commissions, fund availability and account limitations. In this regard, WU shall not undertake any responsibility to the sender or any account holder for any commission or additional charge, exchange rate used for conversion into a non-local currency (and from foreign currency into a local currency, in case the recipient account is named in foreign currency), acts or omissions of the intermediary or destination financial institutions to receive funds in his/her bank account. WU shall not operate as an agent or representative of any bank for any purpose, nor accept deposits in favor of any bank. Before the payment, the Agent shall check the identity of the recipient with identity documents and certain data of the transaction to be provided by the recipient. WU only performs transactions from individual to individual. The transaction data to be provided by the recipient shall be determined by WU and may include, without limitation, the MTCN (Money Transfer Control Number) of the transaction. The MTCN number of the transaction will be available for 30 days to be received at the destination. After this period, to receive any transaction, the customer must contact WU’s Customer Service and request the renewal of the respective MTCN. The applicable laws forbid operations with certain individuals and countries. The WU is required to track all transactions against name lists provided by the governments of the countries in which it operates, including, but not limited to, the Department of Foreign Assets Control (OFAC) of the Department of the Treasury of the United States and the European Union. If a possible match is identified, the WU will analyze the transaction to determine if the name matches the individual on the respective list. WU may request additional identification or information from the customer or recipient, postponing transactions. The operations may be postponed or refused if exceeds any threshold or WU determines that the transaction may breach any WU’s laws or policies. Payments are usually made in currency of the country of destination, less applicable service taxes and fees (in some countries, payment shall be available only in US Dollars or other alternative currency). WU will accept the receiving method chosen by the recipient, even if this is different from the one defined by the customer. All cash payments are subject to availability, proof of recipient’s identity and correct provision of all data required by the WU for the respective transaction. Cash payments will be made to the person the Agents deem to be the recipient, after verification of the respective identification document. In addition to the applicable fees to each transfer, all currencies shall be converted at the exchange rate currently applied by WU. The currency shall be converted at the moment of transfer and the recipient shall receive the amount in the foreign currency set forth in this form. However, for transfers to certain countries (e.g., Brazil, China, Argentina and South Africa), the currency may be converted at the moment of receipt of the transaction, therefore any amounts set forth in this form shall be merely indicative, being subject to fluctuations of exchange rate from the moment of transfer to the moment the recipient withdraws the funds. The exchange rate of WU may be less favorable than some commercial exchange rates used by banks and other financial institutions. Additional information on exchange rates for particular countries of destination may be obtained through the telephone 0800-707-9330 or in our website www.corretorawesternunion.com.br. The fees charged by the transfer service may not be reimbursed if the transaction is cancelled. If the method of payment for the transaction by credit and/or debit card is available, the acquiring fees applies.

WU SHALL NOT BE RESPONSIBLE FOR THE DELIVERY AND/OR QUALITY OF ANY PRODUCT OR SERVICE ACQUIRED THROUGH THIS MONEY TRANSFER. Upon completing the transaction, the customer declares to have full knowledge of the text contained in the respective exchange contract, as of articles 3 and 4 of Law No. 14,286, of December 29, 2021, and in particular the second and third paragraphs of Article 4, transcribed in this document, as well as BCB Resolution No. 277, of December 31, 2022, which govern the present operation. Article 3 of Law No. 14,286, of December 29, 2021: “Art. 3 Operations in the foreign exchange market can only be carried out through institutions authorized to operate in this market by the Central Bank of Brazil, in the form of the regulation to be edited by that authority.” Article 4, §§ 2 and 3 of Law No. 14,286, of December 29, 2021: “§ 2 It is the responsibility of the customer to classify the purpose of the operation in the foreign exchange market, as provided for in the regulation to be issued by the Central Bank of Brazil. § 3 The institutions authorized to operate in the foreign exchange market will provide guidance and technical support, including by virtual means, for customers who need support for the correct classification of the purpose of the operation in the foreign exchange market, referred to in § 2 of this article.”

The customer further represents: (i) that all information provided to WU about the recipient of this money transfer is true; (ii) that the recipient resides and is currently at the location where the resources will be made available; (iii) that the recipient is a person you know and trust; (iv) that it is responsible, under applicable law, for the veracity of all information provided to the WU as a result of the contracting of the money transfer service with the WU; (v) that it will share the data of this transaction only with the recipient thereof; (vi) who accepts the Terms and Conditions of Service specified herein; (vii) that you are aware that WU will not be responsible for any fraud arising from the non-veracity of what is stated herein; and (viii) that in this operation there was no payment of the “Imposto sobre a Renda Retido na Fonte”(“IRRF”) as it is a hypothesis of exemption, waiver or non-levy.

DATA PROTECTION

Your personal data (“Personal Data”) are processed and controlled by WU, in accordance with the provisions of Lei Federal No. 13.709/2018. WU collects and uses the Personal Data provided at the time of sending the money transfer, together with other information collected or generated during your relationship with WU, in order to adequately and completely provide the contracted services.

WU will maintain and retain Personal Data that the sender provides to it about the recipient of the money transfer to carry out the transaction (“Third Party Personal Data”). Without the respective Personal Data and Third Party Personal Data, it is not possible to carry out the money transfer service. For more information about how your Personal Data is handled by WU, and how you can exercise your rights, visit www.westernunion.com/global/en/privacy-statement

THE PERSON IN CHARGE FOR PROCESSING PERSONAL DATA

The Person in Charge for the Processing of Personal Data, whose activities consist of accepting complaints, providing clarifications, among others, as provided for in article 41 of Law 13.709/18, can be contacted via email LGPDWU@westernunion.com, with the title “at the care of the Person in Charge”.

The money transfer service performed by WU is provided (i) by Western Union Financial Services, Inc., a US company, for money transfers to and from the United States, Canada and Mexico, as well as in transactions relating to commercial services, through a network of authorized Agents and representatives around the world; and (ii) by Western Union International Limited, an Irish company, for all other international transfers of values through a network of authorized Agents and representatives throughout the world and (iii) by Banco Western Union do Brasil S.A. for transfers within the Brazilian territory.

The Services made available through the App are offered in Brazil through Western Union Corretora de Câmbio S.A., an authorized representative in the country of Western Union, authorized by the Central Bank of Brazil under number 28996. Rua Iguatemi, nº 151, 9º floor, Itaim Bibi, São Paulo, CEP 01451-011,CNPJ 13.728.156/0001-35. SAC: 08007079330. Hearing and speech impaired: 08006007799. Ombudsman: 0800-600-7744. Back to the top.