Using the Western Union® service to transfer money is like buying any other service or product - you'll get a receipt and it’s best to keep it. Our receipt includes a tracking number or MTCN (Money Transfer Control Number), which is a 10-digit reference code assigned to every single money transfer you make with us.
An MTCN will be generated regardless of what Western Union service you’re using to transfer money. Whether you’re sending money online internationally to a bank account or from one of our agent locations to send cash to family and friends, it’s important to keep your tracking number (MTCN).
You’ll need to tell your receiver the tracking number (MTCN) so they can pick up their money at one of our many agent locations. They’ll need to provide an approved form of ID along with the MTCN to prove that they are the legitimate receiver of the funds. Do not disclose the MTCN, or any other details of your transaction, to anyone other than your intended receiver.
Western Union is a global leader in money transfer. Millions of people rely on us each year to send money internationally and around the corner to loved ones, and the tracking number (MTCN) is just another way that makes sure the right person receives their funds.
While it is mandatory for the receiver to provide the MTCN and a valid form of ID, it isn’t a security measure. We suggest you familiarise yourself with common scams and fraudulent activity as explained in our Consumer Protection information to protect yourself and your money.
If you need to contact our Customer Care regarding a specific transfer, it's helpful to provide the tracking number (MTCN).